Mercedes-Benz of Memphis

I ordered 2024 model and waited for nearly 4 months and I am delighted with my new car and grateful for the exceptional service I received. Thank you, Brady for making the car-buying process a positive and enjoyable one. One of the key aspects that stood out was Brady's extensive knowledge about the different car models available. He patiently answered all my questions, providing detailed information about the features and specifications of each vehicle I was interested in. This not only helped me make an informed decision but also showcased Brady's expertise in the field. He was very customer-centric which created a trust that is often lacking in the car-buying process. I never felt pressured or rushed into making a decision. He was upfront about pricing, discounts, and financing options, ensuring that I had a clear understanding of the overall cost. Additionally, the after-sales service provided by Brady was outstanding. He followed up to ensure that I was satisfied with my purchase and offered assistance with any additional features or settings in the new car.

I have nothing but good words and praises for Mrs. Keke at the dealership. I had an ongoing issue with my license plate for a long time. She went above and beyond to resolve the issue. She personally took my car and figured out a solution that was so simple. She treats everyone with respect and kindness. Customer Service at its finest. Thank you Keke and the team at Mercedes Benz of Memphis who work so hard to keep this dealership at the highest level.

My experience with Mercedes-Benz of Memphis on a Saturday was nothing less than spectacular! I text drove the new EQS 450 + Sedan and was SOLD! My sales person, Alex was patient, knowledgeable and polite. The finance manager, Brandon showed me financing options which also included their new 84 month financing option. Tom the sales manager was able to get the value we had wanted for my trade-in. After I signed, I was able to meet with the lady who gave me the keys, car manual, and copy of my paperwork. She didn't stop there; she assisted me in setting up my charger point account and connected to my mercedes app. The experience wasn't over because Alex needed to show me all the new luxury features the sedan has to offer, which by the way are incredible. Finally, I had a photo op with my new car!~ Thank you to all that assisted in making this happen on my birthday week! I'm excited to be a part of the Benz club!

Very bad customer service I spent over 5k here in just one day on parts because I’m a dealership so I spend a lot of money for some parts and the parts man came giving me a bad look because I made him look a lot of parts like I’m doing something wrong very bad customer service don’t go here and I recommend the one in collierville where they treat you right and very happy with a smile on their faces and yours unlike this one. These guys here even judge you by the way you look After my card Went through He looked at me and said, did your card get the Declined I said no sir it approved after checking his computer, he looked at me and said it actually did go through just because the way I looked when I had my Work clothes on That doesn’t mean you need to judge me by that Very bad customer service

I have purchased several new cars over the past several years. However, the customer service experience at Mercedes Benz of Memphis ranks superior to all. My salesrep, Mr. Jeff Echols made the car buying experience smooth and pleasant. Mr. Echols is well versed with the Mercedes vehicles. All of my questions were answered professionally, promptly, and honestly. I was well informed regarding all details of my car purchase and the delivery of my 2024 beautiful, GLC 300. Kudos to Jeff Echols for treating me like I was his only customer. Who can ask for more? My next car purchase will be with Mercedes Benz of Memphis and with Mr. Jeff Echols. You rock, Jeff!!!!! Thank you for the great experience!!!!!! Vivian Crawford-Jones

I want to make sure I took the time to let the public know, his bosses, and staff know that Tom Hammond went above and beyond his call-of-duty to help me assist my mother in getting her vehicle on yesterday, 08/08/2023. She was called by the dealership to pick up her vehicle at some point during the 4 o'clock hour after some critical repairs were completed. She called me, her son, to take her to the dealership to pick up her vehicle. I live just outside Collierville, TN so the drive to her during rush hour traffic was going to be at least 40 minutes to reach her in Arlington, TN. When I reached her, it was about 5:10 PM. I thought the service department closed at 6 PM so I figured we would get there in enough time to pick up her car. I was wrong. The service department closed at 5:30. The mechanic in the service department told my mother and myself there was nothing he could do until tomorrow. I did not want my mother to be home without a vehicle overnight so I went over to the sales side of Mercedes to see if someone could help us. Right away, the associates in the sales side listened to my concerns and request to speak to a manager. Mr. Hammond {sales manager} tried to help right away. His first attempts failed because he could not reach the service technician who managed my mom's repairs because he had left for the day. So, Mr. Hammond tried to reach a person who knew the service technician to see where the paperwork was on the repairs. Meanwhile, he let me know that he had done all that he could in that moment and as things stood, we would have to consider coming back in the morning. I saw his effort and believed he had done what he could so we (my mother and I) left the dealership. We were disappointed but understood that all that could have been done was done and started planning for going to the dealership the next day (today, 08/09/23). While on the interstate, Mr. Hammond called and said he reached Peyton (service technician) and had located the car and paperwork and that we could pick up the vehicle! At this point, it is about 6:10 PM the sales department was closed, and everyone had gone home except Mr. Hammond! His selfless act and commitment to our desire to pick my mother's Mercedes speaks to his character! Thank you, Mr. Hammond, for going above and beyond to help my mother. We appreciate you!